Customer Satisfaction Questionnaire

PERSONAL DETAILS

First Name: (required)

Last Name: (required)

Post Code: (required)

THE LEGAL CONSULTANT

When did the Legal Consultant arrive for your appointment:
Please select option -----------------------------Within 15 minutes of the allotted timeWithin 30 minutes of the allotted timeLater than 30 minutes / Cancelled

Were they presentable and courteous:
YesNo

What best describes their approach:
Please select option -----------------------------Helpful and caringHelpfulUnhelpfulDisinterested

THE SERVICE

After you had supplied any outstanding information was the Will delivered Within 21 working days:

Yes No

If No, please give brief details:

Did you find the draft version of the Will helpful:
Please select option -----------------------------Very helpfulSatisfactory No

If No, please give brief details:

Overall how would you rate the service:
Please select option -----------------------------ExcellentVery GoodGoodUnsatisfactory

Additional comments:

NICHE ADVICE OTHER SERVICES

Niche Advice offers a range of Financial & Legal Products please help us help you by completing the below section so we can provide you with competative quotes near your renewal timess

Mortgage / Remortgage Renewal Date:

Building and Contents Renewal Date:

CAN YOU REFER A CLIENT TO US?

To enable us to continue to deliver a low cost Will Writing Service we are reliant on customer referrals, please take time to complete the boxes below, as even if the person has a Will they may benefit from an affordable update.

Referral One

Full Name:

Relationship:

Telephone Number:

Town:

Referral Two

Full Name:

Relationship:

Telephone Number:

Town:

Business Referral

We also offer Financial Service and Legal products to small to medium size businesses do you know of a business that we can contact e.g. your current employer

Business Name:

Contact Name:

Telephone Number:

Town:

We would be greatfull if you could let us use these comments in our future marketing along with your initials, your full names will not be used YesNo